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I lead complex enterprise technology work with a focus on operational stability, clear execution, and cross‑functional alignment. With 20+ years of experience in production support, project management, and incident leadership, I bring a practical, systems‑minded approach that keeps teams coordinated and work moving. I translate ambiguous requirements into structured plans, manage competing priorities across global groups, and ensure downstream impacts are understood before changes are implemented.
My background spans the full operational lifecycle — from requirements and workflow analysis through triage, root‑cause investigation, and continuous improvement. I’ve built and led production support functions, managed high‑visibility incidents, and driven cross‑team coordination in JIRA, ServiceNow, and Confluence to keep stakeholders aligned. I’m known for connecting the dots between technical teams, business needs, and real‑world user workflows to deliver solutions that work in practice, not just on paper.
Nice to meet you!
My path to IT wasn’t a straight line — and that’s exactly what makes me effective. I started in television production after graduating from La Salle University, where I learned to manage fast‑moving teams, tight deadlines, and high‑stakes deliverables in real time. From there I moved into financial services, spending years managing retirement plans for clients of all sizes before shifting into system configuration, troubleshooting, and technology project management from the business side. That progression gave me something most PMs don’t have — a deep understanding of end‑user workflows, client operations, and what it actually feels like when a system doesn’t work the way people expect it to.
I eventually found my home in IT, first as a system tester and then as a project manager leading global teams through production support operations, incident management, and cross‑functional project work. Along the way I spent eight years living in Arizona (you don’t have to shovel sunshine!) before returning to the suburbs of Philadelphia, where I still live today. When I’m not working, you’ll find me cheering on our Philly sports teams, out on a hiking trail, making epoxy resin art, or spending time with family. I genuinely enjoy learning how others see the world and connecting with people through good conversation.
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